Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and you will be notified accordingly.
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or UPI provider, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@galexy.in.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@galexy.in and send your item to: GROUND FLOOR, 0, PS.-SADAR, KORRA, KRISHNA TALAB, BABUGAON, Hazaribag, Hazaribag, Jharkhand,-825301.
If the item was marked as a gift when purchased and shipped directly to you, the return will be processed for a refund. The refund will be made to the original payment method. Once the returned item is received, we will notify you of the refund status.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: GROUND FLOOR, 0, PS.-SADAR, KORRA, KRISHNA TALAB, BABUGAON, Hazaribag, Hazaribag, Jharkhand,-825301.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@galexy.in or call 993 963 4440 and call also 947 865 3788 for questions related to refunds and returns.
